How Secret Filming Exposed a £28m Timeshare Fraud

Prosecutors have labeled it as one of the largest frauds of its type in the UK.

A total of 14 defendants have been found guilty for their part in a multi-million pound scheme to defraud over 3,500 vacation property investors.

The targets were desperate to exit age-old holiday ownership agreements and sought out support.

Most were in the age range of 60 and 80. More than 500 of them surrendered over £10,000, and a single victim transferred over £80,000.

Those victimized were exposed to intense consultations lasting up to six hours. They were financially worse off, owning useless fake "points" and remained bound by high-priced timeshare contracts they often use.

The Business Central to the Fraud

The business at the heart of the scheme was the timeshare resale company. They collected people's money to fund the proprietors' opulent lifestyle of private schools, millionaire mansions and personal aircraft.

The individual at the helm of the firm, the company director, was handed a 90-month jail time in January for deceptive scheme.

Recently, his partner Nicola was among the last group to receive sentencing.

She was handed a two-year suspended prison term at Southwark Crown Court after confessing to illegal fund handling.

This has been a lengthy process and represents a significant success for the individuals who testified, the authorities and legal representatives.

The Way the Investigation Started

The first knowledge of the company was in the mid-2016. The role involved in the research department of a news organization, making current affairs programmes.

A friend noted that his parent had assumed the ownership of a timeshare apartment in the Spanish coast and, after long-term use, had begun looking to terminate the deal.

It is important to recall how widespread vacation properties had grown with English tourists in the eighties and nineties.

Holiday ownership allowed individuals to use the same accommodation every year, or swap their time slots with additional holders who had units in alternative destinations. About 600,000 sun-lovers took up that chance.

The early surge was paired with a many accounts about dishonest operators mis-selling investments. They appeared frequently on investigative TV programmes.

The standard vacation property deal bound owners for many years.

In that period, those investors who had used their guaranteed place in the sun for 20 or 30 years were advancing in years, and a significant number were attempting to say farewell to their holiday properties.

A number had health issues and were unable to visit their units. Some just thought they'd enjoyed sufficient use from them. And some had deceased, in frequent situations leaving their heirs to inherit the contracts - plus their annual payments and maintenance fees.

The Undercover Operation Develops

This was the situation the friend's mum had ended up. She looked online for options and came across the company, a firm whose website assured to release her from her deal.

However, having paid a fee and booked a meeting with them, her relatives became suspicious.

Subsequent checking revealed many victims claiming they had paid money and achieved no result in return. In fact, they had been left out of pocket. Substantial amounts.

Our team began investigating what was going on. It quickly became clear that there were dubious individuals working within the holiday ownership market.

An attorney had many grievance cases preparing to take action against the organization.

We spoke to people who had engaged the company and they all told the same story. They assumed the business would buy their property away from them but when they participated in a session (for which they paid up front) they were advised there was no re-sale value.

Instead, they were encouraged - indeed compelled - to spend more money purchasing "the company's points system", associated with the organization's holding firm, Monster Travel.

The nature of these rewards was not exactly clear. They appeared to be a kind of currency, giving access to cheaper vacations and services and consumer discounts.

And they were reportedly "transferable with other owners, some time down the line.

Committing funds immediately would result in an eventual payoff that would offset the firm's costs and allow the property owner with a gain, freed at last from their troublesome contract.

An unrealistic promise? Well, yes.

A 'Bait-and-Switch Tactic'

Based on these descriptions were accurate, this was a massive scam.

This is known as a "deceptive marketing."

Someone - specifically SMT - "baits" the client by promoting a particular product but then to state it cannot be provided, directing the individual towards a different, lower-quality option.

Such practices are unlawful. Possessing all the testimony we had assembled, we argued to covertly record one of the company's meetings.

The process requires dedication, work, and strong justifications for why this is the exclusive approach to collect the information needed to prove wrongdoing.

Armed with that permission, our compact group set up a meeting with one of the company's representatives in the English town.

Pretending to be a potential client aiming to get his mum free from her timeshare contract|holiday ownership agreement

Christopher Alvarez
Christopher Alvarez

Seasoned gambling analyst with over a decade of experience in UK betting markets and player advocacy.